Through years in the call centre industry we have seen what works – and where things often fail. Unclear responsibilities, complicated processes, changing contacts and a lack of appreciation for staff ultimately affect service quality.
About Covara
Experience that makes the difference.
Covara was born from years of experience in the call centre industry – and from the decision to deliberately do many things differently.
How Covara began
Customer service has to work better.
That is exactly where we wanted to do better. Covara is built on fair pay, clear structures, dedicated contacts and high quality standards.
Our aim is to build long-term partnerships, take responsibility and show customers and team the appreciation they deserve. Covara stands for a new way of working together: clearly structured, fair and consistently focused on quality.
What we stand for
Three core messages.
Experience that makes the difference
We know the industry and what really matters.
Quality from a single source
Clear structures, dedicated contacts and professional services.
Fairness as the basis of quality
Good working conditions and excellent customer service belong together.
One company · three divisions
Everything from a single source.
Connect, Sales and Media are specialised divisions of Covara LLC. Contracts and invoices run through one contractual partner.
The people behind Covara
Dedicated contacts instead of hold music.
Covara is run by people with many years of call centre experience. We combine hands-on knowledge with efficient processes, personal support and high quality standards – with clear responsibilities and short paths, so you always know whom to contact.
Organisation
Clear structure – wherever we work.
Covara is organised in a modern, digital way. What matters is not where we work from, but how reliably, professionally and efficiently we deliver: dedicated contacts, transparent processes, short lines of communication.
Multilingual
Customer communication in your language.
Depending on the project and availability, we handle calls in these languages, with staff matched linguistically and professionally to your needs.
German
English
Turkish
Greek
Swiss German
Italian
French
Good to know
Frequently asked questions.
Who is my contractual partner?
Always Covara LLC – whether you engage Connect, Sales or Media. Company details are in the legal notice.
Does an AI answer calls at Covara Connect?
No. In the Connect offer, real people answer your calls.
Which languages are available?
German, English, Turkish, Greek, Swiss German, Italian and French – matched to your project and availability.
How transparent is billing?
Connect charges a base fee plus per-second call time, with no per-call fee. See our transparency page for details.
Covara
Let's get to know each other.
Tell us what you are planning – we will get back to you personally.